Visa Gift Card FAQs
How does the gift card work?
The gift card is a prepaid card that can be used to purchase goods and services at any merchant within the U.S. that
Is the gift card a credit card?
No. Although the gift card may look similar to a credit card and have the Visa logo, the gift card is a prepaid card that
Can I purchase a gift card for my own use?
Yes, a gift card is useful for traveling and for money management situations.
Who can I send a gift card to?
You can give a gift card to any adult who lives in the U.S. (including Alaska and Hawaii). Gift cards should not be sent to
Who can use the gift card?
Only the person who signs the back of the gift card.
When asked by a merchant to select "credit" or "debit", what should I do?
You should select the "credit" option when using your gift card. In addition, you will be asked to sign the sales receipt.
How can I check the amount of my remaining gift card balance, the expiration date and transaction information?
You can receive information regarding your gift card balance and expiration date as well as a summary of your purchase
Is there a fee for calling customer service to get my gift card Balance?
Yes, a fee of $1.00 per call will be charged against your remaining gift card balance to use our automated touch-tone
How can I purchase an item that costs more than the balance on my Visa gift card?
When paying for a purchase with your Visa gift card and a second payment method:
Where can I use the gift card?
You can use the gift card to purchase goods and services at any merchant within the U.S. that accepts Visa debit cards,
Can I reload the gift card with additional money?
No, the gift card is not reloadable. You cannot add more money to your gift card.
Can I use my Visa gift card at restaurants and hotels?
Yes, however, you should be aware that many restaurants, hotels, and other merchants may factor in an automatic tip,
Can I use my gift card at "pay at the pump" gas stations?
Yes, however, it is recommended that you give your card to the station attendant and state exactly how much gas you
Can my gift card be used to obtain cash at an ATM or bank?
No, your gift card cannot be used for cash access at an ATM or bank. However, you can use your gift card at any U.S.
What can I do if my gift card is lost, stolen or has been used without my authorization?
Report lost or stolen cards immediately by calling customer service at: 1-833-729-2843. You will need to have the card
How can I report a disputed transaction or an error on my gift card?
If you dispute a purchase transaction, contact the merchant that provided the goods or services to you. If you cannot
Are there fees associated with the gift card?
Yes. Please see the gift card terms and conditions for complete details.
How can I obtain information regarding my gift card transactions?
You can obtain information regarding your gift card transactions by visiting us online at
Can I use my Visa gift card for online or phone purchases?
Yes, however, you must first register the card at www.cumoney.com/gift or by calling customer service at
What if I need to return an item that was purchased with my visa gift Card?
You may need to present your Visa gift card at the time of a merchandise return. If the merchant’s return policy allows
What should I do if my gift card purchase is declined?
Make sure there are sufficient funds on your Visa gift card before making a purchase. You can check your balance at
How long can I use my gift card?
You can use your gift card through the expiration date embossed on your Visa gift card or until the value on the card has
What happens if there is a remaining balance after the gift card expires?
After the expiration date, for a check issuance fee of $15.00, you can redeem the remaining gift card balance by calling
How can I cancel my gift card?
If you wish to terminate your gift card prior to the expiration date, for a check issuance fee of $15.00, you can redeem
What should I do with my Visa gift card once the value is depleted?
Keep your card, even after the balance is depleted, in case you need to return any purchased items. You may be asked