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COVID-19 Response & Resources

At this time, the health and safety of our members, employees and community are our top priority. As we navigate these unprecedented times, we will continue to update this page with the latest information.

Click below to see:

Update 06/08/2020

Beginning today, branch lobbies are reopening for critical services.  We continue to request that members schedule an appointment or utilize drive-thru and online banking options. Walk-in traffic is allowed if space and social distancing guidelines permit. Members that schedule an appointment will be given priority. Please take a moment to review the updates to our lobby operations and special considerations.  

The following safety measures have been implemented:   

  • Each morning from 9-10 am is dedicated to serving our vulnerable members, including members age 60 and older, and individuals with underlying health issues or disabilities. 
  • Social distancing is a priority. If the lobby has met maximum occupancy to accommodate social distancing, you may be asked to wait outside or in your vehicle until space is available.  
  • Floor markers will be in the lobbies to indicate proper social distancing.
  • Plexiglass shields have been installed where we will be serving members face-to-face.  
  • Coffee service is not available at this time as a safety precaution. 
  • We will continue enhanced cleaning and sanitization practices to protect members and employees. 

We will continue to communicate with you and keep this page updated as the situation develops. We understand these are challenging times and we will continue to be your financial partner as we always have.

Branch Location Update

These branches are currently offering lobby appointments and drive-thru service.  Appointments will be prioritized over walk-ins:

  • Garnett
  • Broken Arrow
  • Port of Catoosa
  • Sheridan South
  • Owasso
  • Centennial
  • Tulsa Hills
  • Brookside
  • LaFortune

The following branch is closed temporarily:

  • Downtown

Please, visit our locations page for a full list of branch hours and service offerings.

Update 03/26/2020

Oklahoma Central President and CEO, Gina Wilson, published the letter below to members. As local businesses are impacted by the current pandemic, rest assured, Oklahoma Central is essential and open and committed to your financial well-being.

View letter here: Letter From Gina Wilson, President & CEO Oklahoma Central Credit Union

What are we doing?

  • We are actively monitoring the situation. Our leadership team is constantly observing the information being provided by local and national authorities.
  • We are encouraging staff to stay home if they do not feel well. We have also mandated all staff that leaves the country stay home for 14 days upon return.

  • We are holding meetings virtually when possible.
  • Canceling non-essential events.
  • 9-10 am is dedicated to serving our vulnerable members, including members age 60 and older, and those with underlying health issues and disabilities.
  • Social distancing will be practiced by limiting lobby occupancy and placing floor markers in lobbies to indicate 6 ft. distance. 
  • Plexiglass shields are installed where we serve members face-to-face.
  • Coffee service is unavailable at this time as a safety precaution. 
  • We have provided staff with masks and hand sanitizer.
  • We are ensuring all facilities are being cleaned and sanitized on a regular basis.

What can you do?

  • Please do not visit the branch if you are not feeling well.
  • Wash your hands and/or use sanitizer after handling money. 
  • Practice social distancing where possible.
  • Use our online resources to fulfill your banking needs. (Options listed below)

Resources

Call Center

Our call center is operating at normal business hours; however, with increased usage of this service, hold times could be extended. We appreciate your patience as we try to serve all members as quickly as possible.

Call 918.664.6000 and choose option 8.

Bank-by-Phone

Our automated phone system lets you perform several transactions with the touch of a few buttons.

Call 918.664.6000 and choose option 1.

Drive-Thrus

All branches except our Downtown location offer drive-thru service for making deposits, cashing checks, making loan payments, transferring money and withdrawing cash. Drive-thrus also offer extended hours outside of our normal lobby hours. LEARN MORE

ATMs

Use your Oklahoma Central Debit Card to check your account balance and withdraw cash from our convenient ATMs. FIND AN ATM

Online & Mobile Banking

Access, track and manage all Oklahoma Central accounts through our online banking platform or our mobile app. You can check balances, pay bills, make transfers and more. LEARN MORE

Mobile Deposit

Deposit checks with your smartphone through the Oklahoma Central mobile app. LEARN MORE

Online Applications

Apply for new accounts, loans and mortgages through our convenient online applications:

Apply for a CHECKING OR SAVINGS ACCOUNT

APPLY FOR A loan

APPLY FOR A mortgage or home equity loan

Lobby Visits

To schedule an appointment, please contact the branch you would like to visit at the direct number listed below or fill out this form. Appointments will be prioritized over walk-ins.

  • Broken Arrow - 918-280-5230
  • Brookside - 918-280-5237
  • Centennial - 918-280-5231
  • Garnett - 918-280-5229
  • Lafortune - 918-280-5232
  • Owasso - 918-280-5228
  • Port - 918-280-5226
  • Sheridan South - 918-280-5227
  • Tulsa Hills - 918-280-5209
  • Mortgage Department - 918-280-5234

 

How we can help if you are financially impacted by COVID-19

If you are faced with financial hardship during this time due to illness, unexpected loss of work or extended leave, we will do our best to find options to help you through this difficult time.

These are unprecedented times creating unique situations for everyone. To help us find the best solutions to fit your needs, call 918.664.6000, and select option 8 to speak to a representative who can help. 

How we can help:

  • We are offering loan extensions for those who have been impacted financially and waiving associated fees. Please call 918.664.6000 and select option 8 to get assistance with this service.
  • We are offering relief in some cases for business loan members to help small businesses with business operating expenses.  
  • We are also offering the pay-by-phone service free to members directly impacted by COVID-19 or who wish to avoid public spaces at this time.
  • Personal loans offer better rates than most credit cards and give you the cash needed. Additionally, you may qualify for a Financial Hardship loan. To learn more about qualifications and terms, call 918.664.6000 and select option 2 to speak to a Member Financial Representative.
  • Free up some cash by using Skip-a-Pay to skip your eligible loan payment.

Other Considerations

Funds Insured

During these uncertain times, many people become worried about the safety of their accounts. At Oklahoma Central Credit Union, each member's deposit accounts are insured up to $250,000 by the National Credit Union Administration and an additional $250,000 by Excess Share Insurance. LEARN MORE

Scams

As with any vulnerable situation, there is always someone trying to unlawfully take advantage of people. Please be vigilant and do not let fear cloud your judgment. Click here to see a list of known scams related to COVID-19. Just because it is not listed on the FTC page does not mean it is not a scam. If it seems too good to be true it probably is. Do your research before agreeing to anything.

Unemployment Fraud

Fraud claims can be emailed to fraud@oesc.state.ok.us or contact the Attorney General's Public Protection Unit at 405-521-2029.  For a complete list of unemployment fraud resources, visit http://www.oag.ok.gov/coronavirus-fraud-resources

COVID-19 Information

For more information about the coronavirus COVID-19, please visit www.cdc.gov/coronavirus/2019-ncov.

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